Shipping & Returns
Our Shipping Policy
Xcel Home takes pride in providing quality brassware to our customers throughout the UK. We offer free shipping on all orders over £50 and a flat rate of £5 for all other orders. All of our products are carefully packaged to ensure safe delivery to your doorstep. If you have any questions about our shipping methods, please don't hesitate to contact us.
Our Return & Exchange Policy
Xcel Home understands that sometimes customers change their minds about their purchases. We offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you may return it for a full refund or exchange it for another product. Please contact us within 30 days of receiving your order to initiate a return or exchange. We will provide you with a return label and instructions on how to proceed. Once we receive your returned item, we will process your refund or exchange as soon as possible.