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Warranty Terms & Conditions

Xcel Home products come with a five-year warranty, which is valid only for customers who complete their warranty registration within 30 days following the date of purchase. Please complete the form below to register. You will need to provide your full name, email address, date of purchase, the products you have bought, and upload a copy of your purchase receipt.

Once we have received and verified all the required information, your warranty will be activated. A unique warranty number will be assigned to you upon confirmation of your registration.


Should you need to file a warranty claim, please contact us at info@xcelhome, including your warranty number. We only accept claims for manufacturing defects, specifically issues with the product’s internal components, and do not cover external problems such as plating.


For instance, if our evaluation determines there is a defect in the cartridge, we will provide a replacement cartridge, complete with installation instructions.

Upload File

Thank you for submitting your Warranty request.

We are currently evaluating your submission and will notify you of the outcome via email.

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